FAQ
What is the main material of your jewelries ?
Stainless Steel. It is a material that has many advantages!
It is very robust and resistant to water, corrosion, oxidation, rust and humidity, it is also
hypoallergenic which makes it suitable for all skin types, even the most sensitive and allergic.
How to take car of my jewelries ?
Stainless steel does not require a lot of maintenance, it is very robust and regenerates its protective layer by itself. However, if you want to keep the shine and lengthen the quality of your jewel, you can clean it in a very simple way. For this, you can clean your jewelry with a mild soap. Rinse thoroughly then wipe it with a soft cloth.
Where does Gipsy Hayati ship to?
Gispy Hayati ships worldwide.
Is the payment secure?
Our website www.gipsyhayati.com is secured via an SSL certificate.
What are the payment methods?
We accept the following payment methods : Visa, MasterCard, Credit Card, American Express, PayPal and COD (cash on delivery for Dubai orders only)
My payment has been declined, what should I do?
If your payment was refused, we invite you to try again; if it still does not work, we invite you to contact your bank directly to verify that you have sufficient funds.
How to use a promotional code?
To use a promotional code, simply go to your shopping cart and type the code in the "Advantage Code" box provided for this purpose.
You can only use one code at a time. These are not cumulative.
If you have a problem with your promotional coupon, you can contact our customer service by email.
How to modify or cancel an order ?
Once your order has been confirmed, we directly receive it in our studio so it will no longer be possible to cancel or modify it.
How to contact you ?
Nothing could be easier : you can write to us at the following e-mail address : info@gipsyhayati.com
Our customer service will answer you as soon as possible.
From which amount, is the delivery of my order offered?
Concerning the deliveries in Dubai, the shipping costs are free.
For the other countries, the delivery costs will directly be calculated when the destination country will be filled.
When will I be debited?
If the payment is authorized, your account will be debited within 24 hours.
What are the delivery times ?
Packages are prepared and shipped within 24h following the validation of your purchase (excluding holiday period, weekends and public holidays).
Thereafter, the time of routing of your order between our studio and the place of delivery will vary between 2 to 3 working days for Dubai and between 7 to 12 working days for the other areas.
How to return an item ?
Kindly note that returns or exchanges are NOT allowed in the circumstances outlined below :
- Earrings due to hygiene purposes
- Sales items
- Broken, damaged or tarnished products.
You will have to send the package back to the address communicated by our customer service:
info@gipsyhayati.com
When will I receive my refund?
Refunds are processed within 7-10 business days from the receipt of your return at our studio.
Please note that the timeframe may be extended depending on the beneficiary bank.
Where is my order ?
Once your order is placed, an email will be sent to you within 48 hours to let you know that your package has been shipped. This email will contain all the tracking information your order.
Are returns free?
Returns are at the customer's expense.
What are the terms of the refund?
We will refund the original price paid for the returned item(s).
The total amount of the return will be credited to your original payment method (except for COD which will be refunded by voucher)
Shipping charges are not refundable, except for cancellations by seller.
Do I need to contact customer service to request a return?
Yes, it is necessary to first be in touch with us via email. After that, we will proceed to your refund request accordingly.