Returns & Exchanges
How to return an item ?
Kindly note that returns or exchanges are NOT allowed in the circumstances outlined below :
- Earrings due to hygiene purposes
- SALE items
- Items breakage, damaged and tarnished products.
You will have to send the package back to the address communicated by the Customer Service:
What are the terms of the refund?
We will refund the original price paid for the returned item(s).
The total amount of the returns will be credited to your original payment method (except for cash on delivery which will be refunded by voucher)
Shipping charges are not refundable, except for cancellations by seller.
Are returns free?
Returns of orders placed are at the customer's expense.
When will I receive my refund?
Refunds are processed within 7-10 business days of receipt of your return package at our studio.
Please note that the timeframe may be extended depending on the beneficiary bank.